About Us
Gracindo Pty Ltd trading as I-Van Transport Group has been established since July 2005 in Melbourne, Australia. As an Australian owned company, we experienced in the road transportation field for more than 15 years. Now we expand the businesses not only for transport service in general, but also offering pet transport and other services for pet.
We are aiming to make all customers convenient to purchase and have a service with us. We understand that finding the right transport service is hard, therefore we are here to help you with the best solution for your pet.
Our work commitment as a transport agency is that we will give results and different experiences instead of promises. Our friendly staff and uniquely interpersonal way in which we operate will help sustain our business for the future.
We value trust, quality, and our client’s feedback.
We value trust, quality, and our client’s feedback.
Frequently Asked Questions
We are still able to receive your order, but we will not guarantee you to have the service based on your given date. We prioritize our customers who book in advance. We will inform you to change the date if it is required. This condition will not be eligible for a refund payment.
Yes, booking our service at least two weeks beforehand, so we can prepare a vehicle for your pet or a worker for the service that has been purchased.
Yes, you can change the date, but you must change it at least a week before. Hence we can arrange our vehicle and worker on the new date.
We accept direct bank transfer, PayPal, PayPal credit card, credit card, Google pay, and Apple Pay.
Yes, you need to make a payment within 48 hours and send the receipt to us at enquiries@gracindopettransport.com.au by mentioning the order number. If we do not receive any email or payment from your purchase order after 48 hours, we will cancel your booking.
It may be an additional charge, but it depends on what services you have purchased, how far the distance between the original and destination address, and your pet dimension.
The additional charge will be informed to you and must be paid within 48 hours by payment transfer to our bank details below:
Account name: Gracindo Pet Transport
Bank Name: National Australia Bank
BSB No: 083 054
Account No: 191 510 344
The additional charge will be informed to you and must be paid within 48 hours by payment transfer to our bank details below:
Account name: Gracindo Pet Transport
Bank Name: National Australia Bank
BSB No: 083 054
Account No: 191 510 344
Yes, you can cancel the service by sending us an email at enquires@gracindopettransport.com.au and we can refund your money with a $10 admin fee if you cancel for at least one week or more from your booking date. If you cancel the booking less than one week from the given date, we cannot refund your money.
Yes, we will charge $10 for the admin fee if you cancel your order by deducting it from your refund payment.
Yes, you can update your booking date, but you must provide the new date at least 1 week prior. If you change the booking in less than 1 week, there is a surcharge of $20 for the admin fee. We recommend you to carefully set the date before booking a service with us.
